This service enables the
customer to maintain a contact with drivers during a move. Through the
use of the Advanced Satellite Communications System (ASCS), tracking the
consignment in transit and getting the updated status of the shipment is
easy. This pro-active management tool also allows the customer to make
last minute changes or relay instructions to the van operator while he
or she is in route to the move destination.
There are a host of software packages available that allow corporate
customers and the individuals, to follow the exact progress of their
relocation. This up-to-date status information available 24 hours-a-day
has significantly improved customer service, especially for overseas
customers. The customers can now see any status updates of a relocation
immediately and in their own time. There are usually no time zone issues
and customers don't have to wait on the phone or for someone to get back
to them by fax."
The process to get this information is simple. An individual simply
enters the order number to see the details of the household goods that
are being moved for them. For the corporate customers, most of the times
a user-ID and a PIN are issued so they see all their orders. If PIN is
lost, the corporate customer contacts their sales rep to issue a new
one.
This built in tracking system monitors shipment transit times and also
automatically email the customer, an update relating to his air freight
forwarding, ocean freight forwarding or road freight consignment.
Thus, the customer can have a minute-to-minute update on the location
and the condition of the cargo and the container. The system also has a
complete down-stream and up-stream connectivity, linking all branches
and Company centers.
