This service enables the customer to maintain a contact with drivers during
a move. Through the use of the Advanced Satellite Communications System
(ASCS), tracking the consignment in transit and getting the updated status
of the shipment is easy. This pro-active management tool also allows the
customer to make last minute changes or relay instructions to the van
operator while he or she is in route to the move destination.
There are a host of software packages available that allow corporate
customers and the individuals, to follow the exact progress of their
relocation. This up-to-date status information available 24 hours-a-day has
significantly improved customer service, especially for overseas customers.
The customers can now see any status updates of a relocation immediately and
in their own time. There are usually no time zone issues and customers don't
have to wait on the phone or for someone to get back to them by fax."
The process to get this information is simple. An individual simply enters
the order number to see the details of the household goods that are being
moved for them. For the corporate customers, most of the times a user-ID and
a PIN are issued so they see all their orders. If PIN is lost, the corporate
customer contacts their sales rep to issue a new one.
This built in tracking system monitors shipment transit times and also
automatically email the customer, an update relating to his air freight
forwarding, ocean freight forwarding or road freight consignment.
Thus, the customer can have a minute-to-minute update on the location and
the condition of the cargo and the container. The system also has a complete
down-stream and up-stream connectivity, linking all branches and Company
centers.
